TERMS OF SERVICE
Rankin Rugs may change these Terms of Service without prior notice. Please read these carefully before conducting business with Rankin Rugs. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.
TERMS OF THE CONTRACT
These Terms of Service apply to all goods supplied by Rankin Rugs; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. The notification of receipt is not a confirmation that the order has been accepted. We reserve the right to terminate the contract of sale if the payment for ordered goods is not received in full. All made-to-order pieces are non-refundable and non-exchangeable. Shipping charges may apply in addition, these will be displayed and included in the total cost of the piece during the ordering process.
DESCRIPTION OF GOODS & MANUFACTURING PROCESS
i) All rugs produced by Rankin Rugs are produced on a made-to-order basis and are intricately hand crafted in a small mill in Bulgaria using ancient craftsmanship techniques. Due to the rare and time-consuming nature of the rugs’ production techniques, all rugs require a manufacturing lead time of 4 months minimum, this may be longer depending on the rug size and design complexity. This does not include shipping time. During the manufacturing time, Rankin Rugs will update you of any developments and updates regarding your rug order. We will be in touch at least once via email or phone with an update, and will provide images taken at the mill during the preparation process.
Due to the handmade quality of the rugs all collection pieces are subject to slight variations in design colour and size to the images shown on our website and/or social media channels. Please bear in mind that images are for illustrative purposes only, and due to the handcrafted quality of the pieces, wool colours may vary slightly to the concept images. We are able to share sample tufts during the production process should they be requested. This allows clients to tailor the rug precisely to their needs. If you would like to confirm design colours prior to purchase please contact rugs@rankinrugs.com.
ii) All objects and furniture pieces are produced on a made-to-order basis and require a minimum lead time of 5 weeks, this may be longer for custom materials. This does not include shipping time.
iii) All rings are produced on a made-to-order basis and require a minimum lead time of 5 weeks. This does not include shipping time.
COLOURS
We are dedicated to providing our collectors with accurate descriptions and visuals of pieces. Please bear in mind that some pieces advertised by Rankin Rugs are in the form of concept images and 3D renditions, and are for illustrative purposes only. They do their best to reflect the true nature of the pieces, however please allow for slight differences in colour and texture. Given the handcrafted nature of our objects, furniture, rugs and the dying process, please allow for slight differences in colour and/or size between all pieces. This is a reflection of the bespoke ancient craft and the rug's uniqueness. We take every care to ensure that the description and specification of our products are precise, however these are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software, computer system or electronic device used to view the products. Please be aware that colours may appear more heightened and saturated over a screen and in different light conditions, and that these will vary slightly to the colours produced by the natural dyes.
SAMPLES
A Yarn/Sample Card is the best way to see an indication of the colours of your chosen design. Each card has a small swatch of wool or upholstery fabric attached to it, which the rug/chair will be matched to. Viewing the yarn strands from the side of this yarn card (i.e. looking into the ends of the strands) helps simulate cut pile wool. Due to the handcrafted nature of our products, the actual colour and surface texture may differ slightly from the samples. As with all raw materials and natural fibres, minor differences are inevitable. These should not be interpreted as defects but are a reflection of the handcrafted nature of the product.
PAYMENT PROCESSING
For custom pieces, clients will be invoiced once sizes and customisation details have been agreed on and the order has been placed. Payment should be made on receipt of the invoice. If your payment fails, your order will be cancelled within 14 days, unless you contact us to specify otherwise. Production of rugs will not commence until payment has been made in full and funds have cleared. Shipping and handling charges are applied per item, unless otherwise agreed. The customer is liable for any applicable customs duties, charges and fees upon arrival of goods to their country. Orders above 10,000 GBP are eligible for split payment, with a 50% deposit required to start the design process, and the remaining balance due before shipment. We do not store credit card details nor do we share customer details with any third parties.
PLACING AN ORDER
By placing an order with Rankin Rugs you are confirming you have read and agreed to the terms, conditions and delivery times as laid out in writing on this site. The contract of the sale is bound by the terms laid out in this document. The contract laid out in this document is between Rankin Rugs and yourself, the customer. In the event of goods shipped to an addressee other than yourself (the customer), we have no contract between ourselves and the end receiver of the goods shipped (your customer). In this case we cannot mediate any aspect of the sale between yourself (the customer) and the end receiver of the goods shipped (your customer).
WORLDWIDE DELIVERY
To offer the best possible service to our clients, we entrust specialist third-party couriers and art handlers to arrange shipment of our pieces. Courier choice will vary depending on the product.
DELIVERY OPTIONS & CHARGES
Both standard delivery and a white glove installation service will be available at checkout. Delivery costs will be calculated at checkout and will vary based on the product, the delivery address and the service chosen. For custom orders, cost will be quoted upon or after an order has been placed, and included in the order total shown in the initial invoice or separately prior to shipment.
STANDARD DELIVERY: curbside delivery, our handlers will unload the product and deliver it in front of the address stated.
WHITE GLOVE DELIVERY: our art handlers will unload, unpack, install the product in the room of your choice and remove all rubbish.
DELIVERY DATE
As all pieces are made-to-order, dispatch/shipment times and charges will vary between products and delivery address. Please note that these times are indicative and may be delayed or changed; and this cannot be attributed as a disservice. We will not be responsible for delays resulting from postal delays or delays caused by force majeure, holidays or customs. You will receive an information email with the tracking number upon shipment. You can request a preferred delivery date and we will do our best to accommodate this, but unfortunately cannot be guaranteed.
TAX, CUSTOMS & DUTIES
Please note, shipping costs do not include custom duties. You will be liable to pay the appropriate custom charges on the goods as decided by the destination country in addition to the shipping fee. Rankin Rugs is not liable for any additional custom taxes/duties. If the package cannot be delivered, our couriers will hold it and will contact you to arrange a new delivery. If a new delivery is not arranged within three days,the package will be returned to us at client expenses. Should the parcel be refused upon delivery, the shipment will be sent back to us.
DELIVERY ADDRESS
Please get in touch with us directly if your shipping region is unavailable at checkout or regarding specific destination requirements and we will supply you with a custom delivery charge if necessary. Delivery will be made to the delivery address specified on the invoice, and/or as confirmed upon order, or separately agreed by email. Should you wish to change the delivery address after goods have been dispatched, we will require you to cover the redirection charges. Please be aware that the redirection approval is subject to your order status.
Products are fully insured during shipment. Rankin Rugs retains ownership of all items until they have been paid for in full and delivered to the destination address. Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.
ITEM(S) DAMAGED ON ARRIVAL
In the unlikely event that you receive a damaged product, you should notify us in writing at rugs@rankinrugs.com within 24 hours of receipt of the goods. Any claims made after 24 hours will not be accepted. Please provide photographic evidence of the damage. Depending on the nature of the fault at hand, we may arrange a courier collection of the damaged item. Once we receive the item at our studio, we will examine the goods and verify the damage. You will be responsible for paying for the return shipping costs in full, including any related taxes or custom duties associated with the return. If you receive a refund, the cost of return shipping and custom charges will be deducted from your refund. All prior shipping and custom charges are non-refundable. Shipping and custom charges for any replacements will be charged to the customer.
Please note that we reserve the right to refuse and not to proceed with a refund or a return at any time.
RETURNS POLICY & CANCELLATION
All pieces are bespoke and made-to-order, and are not eligible for return/exchange or cancellation. All sales are final.
REFUND POLICY
If you are eligible for a refund, we will refund you via the method of payment you used when you originally paid for your order. It is your responsibility to advise us of any changes to your payment method. Please bear in mind that it might take a few days for your bank or credit card company to process the refund. Any and all bank charges relating to payments of refunds shall be borne by the client and deducted from the final refund payment.
The refund amount will be the total amount you have paid for the particular order, or a fraction of this depending on the nature of the fault at hand, minus any and all charges associated with the return and refund of the original order. This includes but is not limited to shipping charges, custom duties and bank charges. The refund will amount to no more than the amount which was invoiced to you during the order process.
LIMITATION OF LIABILITY
You agree to indemnify Rankin Rugs and its officers, employees, agents, and affiliate consultants from any and all third-party claims, liability, damages and/or costs, including but not limited to legal fees, arising from the breach of these Terms of Service and/or misuse of goods. Rankin Rugs will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by Rankin Rugs or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract
DATA PROTECTION
Rankin Rugs will take all reasonable precautions to keep the details of your order and payment secure. We do not store credit card details nor do we share customer details with any third parties. We will not be liable for unauthorised access to information supplied by you.
PROTECTING YOUR SECURITY
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
MISUSE OF GOODS
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.
Rankin Rugs will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.
RIGHT TO REFUSE
We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will notify you by contacting the e‑mail and or billing address/phone number provided at the time the order was made.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the “Service” that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the “Service” or any related website for violating any of the prohibited uses. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
GOVERNING LAW
These “Terms & Conditions of Sale” and any separate agreements whereby we provide you “Services” shall be governed by and construed in accordance with the laws of England.We own, control and operate the web site from our studios within England. Accordingly the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Rankin Rugs and you, the laws of England and Wales will apply at all times and will be subject to the exclusive jurisdiction of the english courts.
CHANGES TO TERMS & CONDITIONS OF SALE
You can review the most current version of the “Terms & Conditions of Sale” at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
COPYRIGHTS
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of Amber Rankin, Rankin Rugs and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Rankin Rugs grants the permission to electronically copy and/or print in hard copy portions of this website for the sole purpose of placing an order with Rankin Rugs.
Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of Rankin Rugs is strictly prohibited.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at rugs@rankinrugs.com